Terms of Use

    Please read these terms carefully before using LoyalPro. By using our service, you agree to these terms.

    Last updated: December 22, 2025

    1Acceptance of Terms

    By accessing or using LoyalPro ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these terms, you may not access the Service.

    These Terms apply to all visitors, users and others who access or use the Service provided by AptiveAI Technologies Ltd ("Company", "we", "us", or "our").

    2Description of Service

    LoyalPro is an AI-powered multi-tenant SaaS loyalty management platform that enables businesses to create, manage and optimize customer loyalty programs. Our Service includes:

    • Loyalty program creation and management tools
    • AI-powered analytics and insights
    • Customer engagement features
    • Payment processing integration
    • API access and integrations

    3User Accounts and Registration

    To use certain features of the Service, you must register for an account. You agree to:

    • Provide accurate, current and complete information
    • Maintain and update your account information
    • Keep your account credentials secure
    • Accept responsibility for all activities under your account
    • Notify us immediately of any unauthorized use

    4Subscription Plans and Billing

    Subscription Plans

    We offer various subscription plans (Free, Pro, Enterprise, Custom) with different features and limitations.

    Billing and Payment

    • Subscription fees are billed in advance on a monthly or annual basis
    • All fees are non-refundable except as required by law
    • We may change our prices without prior notice
    • Failed payments may result in service suspension

    Cancellation

    You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

    5Acceptable Use Policy

    You agree not to use the Service to:

    • Violate any applicable laws or regulations
    • Infringe on intellectual property rights
    • Transmit harmful, offensive or illegal content
    • Attempt to gain unauthorized access to our systems
    • Interfere with or disrupt the Service
    • Use the Service for fraudulent activities
    • Reverse engineer or attempt to extract source code

    6Data and Privacy

    Your Privacy Matters

    Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

    You retain ownership of your business data. We will not access, use or disclose your data except as necessary to provide the Service or as required by law.

    7Intellectual Property

    The Service and its original content, features and functionality are owned by AptiveAI Technologies Ltd and are protected by international copyright, trademark, patent, trade secret and other intellectual property laws.

    You may not copy, modify, distribute, sell or lease any part of our Service without our prior written consent.

    8Service Availability

    We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, updates or other operational reasons.

    We reserve the right to modify, suspend or discontinue the Service at any time with reasonable notice.

    9Limitation of Liability

    To the maximum extent permitted by law, AptiveAI Technologies Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business interruption.

    Our total liability for any claims related to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

    10Indemnification

    You agree to indemnify and hold harmless AptiveAI Technologies Ltd from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms or infringement of any third-party rights.

    11Governing Law

    Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

    12Changes to Terms

    We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date.

    Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

    13Contact Information

    If you have questions about these Terms, please contact us:

    AptiveAI Technologies Ltd

    10 Olaonipekun Street, Ajuwon, Lagos State, Nigeria.