Privacy Policy

    Your privacy is important to us. This policy explains how we collect, use and protect your information.

    Last updated: December 15, 2025

    Table of Contents

    1. Information We Collect2. How We Use Your Information3. Data Sharing and Disclosure4. Data Security5. Your Rights and Choices6. Data Retention7. International Transfers8. Children's Privacy9. Changes to This Policy10. Contact Us

    1Information We Collect

    Personal Information

    When you use LoyalPro, we may collect:

    • Name, email address and phone number
    • Company information and business details
    • Payment and billing information
    • Customer loyalty program data

    Usage Information

    We automatically collect:

    • Log data and analytics
    • Device and browser information
    • IP addresses and location data
    • Cookies and similar technologies

    2How We Use Your Information

    We use your information to:

    • Provide and improve our loyalty platform services
    • Process payments and manage subscriptions
    • Send important updates and notifications
    • Provide customer support and technical assistance
    • Analyze usage patterns and optimize our platform
    • Comply with legal obligations and prevent fraud

    3Data Sharing and Disclosure

    We Do Not Sell Your Data

    We do not sell your personal information. We may share data only in the following circumstances:

    • Service Providers: Payment processors (Paystack, Monnify), email services and analytics providers
    • Legal Requirements: When required by law or to protect our rights
    • Business Transfers: In case of merger, acquisition or sale of assets
    • Consent: When you explicitly consent to sharing

    4Data Security

    Industry-Standard Security

    We implement industry-standard security measures:

    • Encryption of data in transit and at rest
    • Multi-tenant data isolation
    • Regular security audits and monitoring
    • Access controls and authentication
    • Secure data centers and infrastructure

    5Your Rights and Choices

    Your Data Rights

    You have the right to:

    • Access and review your personal information
    • Correct or update inaccurate data
    • Delete your account and associated data
    • Export your data in a portable format
    • Opt-out of marketing communications
    • Restrict processing of your information

    To exercise these rights, contact us at support@loyalproapp.com

    6Data Retention

    Retention Period

    We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

    7International Transfers

    Cross-Border Data Transfer

    Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

    8Children's Privacy

    LoyalPro is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

    9Changes to This Policy

    We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of LoyalPro after such changes constitutes acceptance of the updated policy.

    10Contact Us

    If you have questions about this privacy policy or our data practices, please contact us:

    AptiveAI Technologies Ltd

    support@loyalproapp.com
    10 Olaonipekun Street, Ajuwon, Lagos State, Nigeria.
    +234 (0) 703 630 1650